Effective Date: January 1, 2025
1. Introduction
At Vosk Softwares, we prioritize the privacy of our users. We understand that your personal information is valuable, and we are committed to protecting it. This Privacy Policy outlines how we collect,1 use, disclose, and safeguard your information when you use our SaaS custom software development application (the "Application").This policy applies to all information gathered through your interaction with the Application, including website visits, account creation, software usage, and any communication with our team. We pledge to handle your data responsibly and ethically, in accordance with industry best practices and legal requirements.
2. Information We Collect
We collect various types of information to provide, improve, and secure our services.
This information can be categorized as follows
Personal Information: This refers to any information that can directly or indirectly identify you.
We may collect:
Account Information: When you create an account or engage with our services, we collect your name, email address, company name (if applicable), billing address, phone number, and any other details you voluntarily provide.
Contact Information: If you contact us for support, feedback, or inquiries, we retain records of your communications, including your name, email address, and the content of your messages.
Payment Information: If you make purchases through the Application, we may collect payment details, such as credit card information. However, this is typically processed securely through third-party payment processors, and we do not store sensitive payment data directly on our servers.
Usage Data: This involves information about how you interact with the Application.
We may collect:
Activity Data: This includes the features you use, the pages you visit within the Application, the specific actions you perform (e.g., creating projects, uploading files), and the time and date of these activities. This data helps us understand how you use the Application and improve its functionality.
Performance Data: We gather data on Application performance, such as loading times, error rates, and usage patterns. This data allows us to diagnose issues, optimize performance, and enhance your overall experience.
Device Information: To ensure compatibility and optimize performance,
we may collect:
Device Identifiers: This includes your IP address, unique device IDs, browser type, operating system, and other technical identifiers that help us understand your device environment.
Location Data: With your explicit consent, we may collect approximate location data to provide location-based features or personalize your experience. However, we do not collect precise GPS coordinates without your permission.
Cookies and Similar Technologies: These are small text files placed on your device to enhance functionality and track usage.
We utilize:
Cookies: These enable us to remember your preferences, track your sessions, and provide a more personalized experience.
Web Beacons: These are tiny graphic images embedded in web pages and emails that help us track user activity and email open rates.
Local Storage: This allows us to store data on your device to improve loading times and retain preferences.
3. How We Use Your Information
The information we collect serves various purposes aimed at providing, improving, and securing our services:
Service Delivery: We use your information to operate and maintain the Application, create and manage your account, provide customer support, and fulfill your requests for software development services.
Personalization: We analyze usage data to understand your preferences and tailor the Application to your needs, providing a more relevant and efficient experience.
Communication: We may use your contact information to send you important updates about the Application, service announcements, security notices, and respond to your inquiries.
Marketing: With your consent, we may send you promotional emails about new features, special offers, or other information we think you may find valuable. You can opt-out of these communications at any time.
Product Improvement: We analyze usage and performance data to identify areas for improvement, develop new features, and enhance the overall quality of the Application.
Security and Fraud Prevention: We use collected information to monitor for and prevent fraudulent activity, maintain the security of our systems, and protect our users and our business.
Legal Compliance: We may process your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
4. Disclosure of Your Information
We understand the importance of protecting your information and only disclose it under specific circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Application, such as payment processors, hosting providers, email marketing platforms, and analytics providers. These providers are contractually obligated to protect your information and only use it for the purposes we define.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any such change in ownership or control of your personal information.
Legal Requirements: We may disclose your information if required to do so by law,7 regulation, legal process, or governmental request. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Aggregated and Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for research, analytics, or other purposes.
5. Data Security
We take the security of your information seriously and implement a variety of security measures to protect it:
Encryption: We use industry-standard encryption technologies to protect your data during transmission and storage. This includes using HTTPS to secure communication between your browser and our servers, and encrypting sensitive data at rest.
Access Controls: We restrict access to your information to authorized personnel who have a legitimate need to access it. We use strong passwords and multi-factor authentication to protect our systems from unauthorized access.
Data Backups: We regularly back up your data to protect against data loss due to hardware failures, software errors, or other unforeseen events.
Security Assessments: We conduct regular security assessments to identify and mitigate potential vulnerabilities in our systems.
Employee Training: We train our employees on data security best practices and require them to comply with our security policies.While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Privacy Rights
We respect your privacy rights and provide you with various options to control your information:
Access: You have the right to request access to your personal information that we hold. This includes the right to obtain confirmation that we are processing your personal information and to receive a copy of that information.
Correction: You have the right to request that we correct any inaccuracies in your personal information.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions, such as when we are required to retain information for legal or business purposes.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of your information.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
Withdrawal of Consent: If you have provided your consent to the processing of your personal information, you have the right to withdraw your consent at any time.
California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), such as:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting the information, and the categories of third parties with whom we share the information.
Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
Other State Residents: You may have additional rights under the laws of your state. Please refer to your state's privacy laws for more information.
7. Children's Privacy
Our Application is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us
at: admin@vosksoftwares.com
